Terms and conditions of use
1. Acceptance of Terms:
By placing an order for products from our store, you agree to these terms and conditions in full.
2. Product Information:
We strive to provide accurate descriptions and images of our products. However, variations may occur, and we cannot guarantee that colors will appear exactly as they do on your screen.
3. Pricing:
All prices are listed in ZAR and are subject to change without notice. Shipping costs may apply and will be added at checkout.
4. Payment:
Payment must be received in full before any products are dispatched. We accept various payment methods as outlined on our website.
5. Order Confirmation:
A confirmation email will be sent to you once your order is placed. Please review this email carefully to ensure that all information is correct. If you have changed your mind about your order, please contact us immediately to stop your order from being processed. Once products have been manufactured, we will proceed to fulfill the original order.
6. Shipping:
We aim to dispatch orders as fast as possible, however, our processing time is 7 - 14 business days. This also depends heavily on how many orders are in que before your order. Delivery times may vary based on your location and selected shipping method. To ensure timely delivery, please place your order as soon as possible.
7. Returns and Exchanges:
We appreciate your understanding that, due to the specific nature of our cake decorating products and our operational policies, we cannot accommodate returns or exchanges unless the items are defective. If you experience any issues, please reach out to us within 7 days of receiving your order, and we will assist you accordingly.
8. Liability:
Our liability shall be limited to the maximum extent permitted by law. We are not responsible for any indirect, incidental, or consequential damages arising out of or related to your purchase.
9. Governing Law:
These terms and conditions are governed by the laws of South Africa, and any disputes arising from them will be resolved in a suitable manner, which may involve negotiation, mediation, or other amicable dispute resolution methods as deemed appropriate by the parties involved.
10. Changes to Terms:
We reserve the right to modify these terms and conditions at any time. Your continued use of the site following any changes constitutes acceptance of the new terms.
For any questions or clarifications regarding our terms and conditions, please contact us.